Frequently Asked Questions
Every artisan's piece starts its journey in Sicily, in the workshop where it was made. Orders ship from the US within 5 business days and usually arrive in 3-4 business days. Unique pieces made to order take can take up to 4 weeks to arrive, because the artisan makes each one by hand. That’s part of what you’re collecting. You’ll get a tracking link as soon as your piece is on its way.
We currently only ship within the domestic United States.
All of our pieces are made by an artisan and are 1:1. Glaze pools differently on every ceramic, lava stone has its own grain, and every woven textile carries its maker’s rhythm. We love our imperfections as examples of the human hands at work. That is how you know your object was made just for you and is one of a kind.
We pack every piece with care, especially ceramics. If something arrives damaged, email hello@siculishop.com within 3 days, and share photos of the piece and its packaging. We’ll make it right with a replacement, or refund.
SICULI does not offer exchanges. If you need a different size or item, please return your original purchase for store credit and place a new order to ensure availability.
You can view our full return policy here.

